With fully digital banks like Chime making their way into the top 10 list of banks in the U.S. and 80 percent of Americans preferring online banking to visiting a brick-and-mortar branch, online and mobile banking are top-of-mind. People rely more on their phones and laptops for banking, but that doesn’t mean they’re 100 percent happy with their online banking service. Only 66 percent of customers say they are satisfied with their bank or credit union’s digital services. The bottom line: there’s room for everyone to do better.